Though RCPD staff enjoys a reputation of fairness, compassion, and integrity, the possibility always exists for disagreements about disability determination, appropriateness of accommodations, or service quality. In the event a disagreement should arise, you are encouraged to make use of the following internal process for dispute resolution and appeal.
Informal Discussions and Requests for RCPD Reconsideration
- First, if you feel comfortable, discuss your concerns with your RCPD Specialist. Be prepared to consider alternative solutions and perspectives.
- If this discussion does not resolve the situation, concerns about service quality or a request that RCPD reconsider its disability and/or accommodation determination may be submitted to Michael Hudson, Director of the RCPD.
The Director will gather details from each person involved in the situation, meet individually or as a group with those involved, and ultimately seek a resolution or provide an official office position on the disagreement. Please use the Dispute Resolution Form in order to provide a clear description of the factors related to the disagreement.
NOTE: You are not required to request that the RCPD reconsider its disability/accommodation determination in order to file an appeal with the University’s ADA Coordinator (See Below).
Disputes Regarding RCPD Disability Determination or Appropriateness of Accommodations
If you disagree with the RCPD or OER's final determination to grant or deny an accommodation, the decision may be appealed to The Office of the ADA Coordinator, Office for Civil Rights, Olds Hall Suite 105, 408 West Circle Drive, East Lansing, MI 48824. Appeals can be requested via phone - 517-884-8513, email (firstname.lastname@example.org), or by filling the Reasonable Accommodation Appeal Form. Appeals of an OER or RCPD decision must be filed with the Office of the ADA Coordinator within 30 calendar days of the party’s notification of the decision. This time limitation can be extended for good cause, as determined by the ADA Coordinator.
Dispute Summary and Submission Form
To contact RCPD about a dispute/difficulty you are experiencing, please fill out the Dispute Resolution Form.